datowin Official Document

Privacy Policy datowin

We at datowin understand how important your privacy is. This document explains in detail how we manage, protect and respect the personal information of every member using our platform.

Updated: January 2026

Applicable to all datowin members

Malay & English

Data Protection Principles

Our Commitment to Your Privacy

Six core principles that form the foundation of personal data management at datowin.

Continuous Data Security

All members' personal information is encrypted using the latest encryption standards. We continuously invest in security infrastructure to ensure your data is always protected from unauthorised access.

Minimum Data Collection

datowin only collects information that is strictly necessary to provide services, process transactions and comply with international licensing requirements. We do not request data that is irrelevant to the platform's operations.

Full Transparency

We clearly communicate the purpose of each piece of data collected before you register an account. No information is processed without your knowledge, and this policy is updated whenever there is a material change.

Strict Third-Party Controls

If datowin shares data with third-party service providers for payment or identity verification purposes, binding confidentiality agreements will be in place to protect your information.

Member Access Rights

Every member has the right to review, amend or request deletion of their personal data. This process can be initiated through our direct support, which operates 24/7 in Malay and English.

Clear Retention Periods

Personal data is only retained for as long as required by international licensing laws and datowin's operational needs. Once it is no longer needed, the information will be securely deleted.

Information We Collect
How We Use Your Data
Disclosure to Third Parties
Information Security
Cookies and Tracking Technology
Your Rights
Marketing and Communications
Cross-Border Data Transfers
Privacy Policy Changes
Contact Us
Frequently Asked Questions

Last updated: 1 January 2026

Information We Collect

When you register or use the datowin platform, we may collect the following categories of information based on operational needs and international licensing compliance:

Personal identification information: full name, date of birth, MyKad or passport number, and mailing address.
Contact information: email address, active mobile phone number, and current residential address.
Financial information: e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay, DuitNow), FPX details for online banking, or crypto wallet details (USDT, BTC, ETH) used for deposits and withdrawals.
Platform usage data: login records, game history, deposit and withdrawal transactions, and your account settings preferences.
Technical information: IP address, web browser type, device type, operating system, and session data.

⚠️ We do not store credit card or debit card numbers directly in our systems. All payment transactions are handled through the appropriate channels according to the payment method chosen by the member.

How We Use Your Data

datowin uses members' personal information solely for lawful and necessary purposes. These purposes include:

Processing account registration and verifying member identity in accordance with international licensing requirements.
Facilitating deposit and withdrawal transactions — minimum deposit RM50 and minimum withdrawal RM100 — through the available payment methods.
Managing bonus programmes and promotional offers, including a 120% welcome bonus of up to RM500 with a 25x wagering requirement on the bonus amount.
Maintaining VIP account records (Bronze, Silver, Gold) and calculating the appropriate weekly cashback for each tier.
Providing customer support via live chat and email 24/7 in Malay and English.
Detecting and preventing fraud, money laundering, or any activity that violates the terms of service.
Complying with legal obligations and regulations under the international licensing governing datowin's operations.

We will not use your data for any other purpose without obtaining your additional consent beforehand.

Disclosure to Third Parties

datowin does not sell, rent, or trade members' personal information to any external party for their commercial benefit. However, in the course of normal operations, we may share limited information with the following parties:

Payment service providers that process your deposit and withdrawal transactions, subject to binding confidentiality agreements.
Identity verification (KYC) service providers that assist datowin in meeting international licensing compliance requirements.
Regulatory authorities or law enforcement when required by law or a valid court order.
Technical service providers (cloud infrastructure, cybersecurity) that support datowin's platform operations, and subject to equally strict agreements.

All third parties involved in processing datowin members' data are required to meet security standards equal to or exceeding those we set ourselves.

Personal Information Security

The security of your data is our priority. datowin implements comprehensive technical and administrative layers of protection, including:

SSL/TLS encryption for all communications between your browser and our servers.
Data storage in a protected environment with strict access controls — only staff with specific authorisation may access members' personal data.
Continuous security monitoring to detect any intrusion attempts or suspicious activity.
Two-factor authentication (2FA) available for all member accounts as an additional layer of protection.
Regular security audits by independent experts to assess and strengthen our defence systems.

While we take all reasonable precautions, no digital system can be guaranteed one hundred percent secure. We encourage all members to use strong passwords and not share their login details with anyone.

Cookies and Tracking Technology

The datowin platform uses cookies and similar technologies to improve the user experience and ensure the platform's core functions run properly. The cookies we use include:

Session cookies — required to maintain your logged-in state while using the platform.
Preference cookies — store your chosen settings such as language and display.
Analytics cookies — used in aggregate and anonymously to understand usage patterns and improve our services.
Security cookies — help detect suspicious login activity and protect your account.

You can control or block cookies through your web browser settings. Please note that blocking all cookies may affect certain functions within the datowin platform.

Your Rights as a Member

As a datowin member, you have the following rights regarding your personal data, and we are committed to making them easy to exercise:

Right of access — you may request a copy of the personal data we hold about you at any time.
Right of rectification — if any of your information is inaccurate or outdated, you have the right to request prompt correction.
Right of erasure — in certain circumstances, you may request deletion of your personal data, subject to record retention obligations under international licensing.
Right to restrict processing — you may request that we limit how we use your data in certain situations specified by law.
Right to object — you may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the datowin support team via live chat or email. Our team, available 24/7, will process your request within a reasonable timeframe.

Marketing and Communications

datowin may send you promotional communications regarding bonus offers, platform updates and service information via email or in-platform notifications. All such communications are based on your consent given at registration.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link found at the bottom of every email we send.
Contacting our customer support team via live chat and requesting to be removed from the promotional communications list.
Updating your notification preferences in your account settings on the datowin platform.

⚠️ Please note that opting out of marketing communications does not prevent us from sending important information related to your account, such as transaction notifications or policy changes affecting the terms of service.

Cross-Border Data Transfers

As datowin operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In all such cases, we ensure that:

Data transfers are carried out in accordance with recognised and secure transfer mechanisms.
Data recipients outside Malaysia are subject to data protection obligations equivalent to international standards.
Comprehensive data processing agreements are enforced with all overseas partners who handle datowin member data.

We continually monitor changes in international data protection laws and adjust our practices accordingly.

Changes to This Privacy Policy

datowin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or how we operate. When material changes occur:

We will display the latest version of this Privacy Policy on the datowin website with a clear update date.
For significant changes, we will notify members via email or in-platform notifications at least seven days before the changes take effect.
Continued use of the datowin platform after the effective date of the changes will be considered acceptance of the new terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. This current version is effective from 1 January 2026.

How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

24/7 live chat — available directly on the datowin platform, in Malay and English.
Support email: [email protected]

Our around-the-clock support team will respond and assist you with all matters relating to your privacy and personal data. We are committed to ensuring every enquiry is handled carefully and in a timely manner.

For urgent account security or identity verification issues, please use live chat to get immediate assistance from our agents on duty 24/7.

Frequently Asked Questions

Frequently Asked Questions About Privacy Policy

Answers to questions commonly raised by datowin members regarding privacy and data protection.

During registration, datowin collects basic information such as your full name, date of birth, MyKad or passport number, email address, and mobile phone number. Financial information such as e-wallet or online banking account details is only collected when you make your first transaction. All this information is required to verify your identity and comply with the international licensing requirements governing our operations.

No. datowin has never sold, rented, or traded members' personal information to third parties for commercial purposes. We only share necessary data with payment service providers and identity verification providers that are directly involved in our operations, and all such parties are bound by strict confidentiality agreements.

You can contact the datowin customer support team via the 24/7 live chat available on the platform, or by email at [email protected]. State your request clearly — whether for access, correction, or deletion of data. Our team, operating in Malay and English, will process the request within a reasonable timeframe, subject to record retention requirements under international licensing.

datowin uses SSL/TLS encryption for all communications on the platform, multi-layered access controls for data storage, continuous security monitoring, and two-factor authentication (2FA) for member accounts. We also conduct regular security audits by independent parties to ensure our protection systems remain at the required standard.

Yes, you can stop receiving promotional emails at any time by clicking the unsubscribe link at the bottom of any promotional email you receive, or by contacting us via live chat to update your communication preferences. Please note that opting out of promotional emails does not prevent us from sending important account-related notifications such as transaction confirmations or policy changes.

The data retention period depends on the type of information and the applicable legal requirements. Under international licensing, transaction records and identity verification are typically required to be kept for a period set by the regulatory body. Once the required retention period ends, the data will be securely deleted from our systems. For more specific information regarding your data retention period, please contact our support team.

Join datowin Today

Your Data is Safe. Your Game Starts Now.

With international-standard data protection and 24/7 support in Malay, datowin is a platform you can fully trust.

For members aged 21 and above only. Please read the Terms & Conditions and Responsible Gambling before playing.